Questions on Calling Card Use......................

Q. Can I call from South Africa using the Global Calling Card?

A. The Global Calling Card is intended for the international traveler, and as such we do not recommend that you use the Card from South Africa.  Should you need to use your card from South Africa, it will however work as usual.

Q. Am I always able to make calls to South Africa?

A. Some countries have imposed restrictions on where calls may be placed to. Please check your access guide or call customer service should you have any queries in this regard.

Q. Where in Africa is it possible to use my Calling Card?

A. We are actively increasing our coverage of Africa.  Currently service is available from South Africa, Botswana, Mauritius, Ghana, Gambia, Sierra Leone and Egypt.

Q. What phone do I need to use?

A. Virtually any phone will work, e.g.: payphones, card phones, hotel phones etc.  Some countries require you to insert coins or credit card.  Please check your access guide for more details. Unfortunately access is not possible from aeroplane or ship phones.

Questions on Calling Card Charges......................

Q. What are the charges for calls?

A. Global One offers competitive calling rates from around the world, minimizing excessive hotel surcharges and up to 50% saving on international cellular roaming rates. Please contact Global One in South Africa on (011) 444 4248 for updated call charges prior to departure.

Q. Are there any activation, ongoing or minimum monthly charges?

A. No, the  Global Calling Card is free of charge with no activation, ongoing or minimum monthly charges.

Q. What currency are calls charged in and what exchange rate is applicable?

A. Call charges are specified and detailed in US dollars. At the end of the users billing period  the total amount due will be converted to Rands by the credit card company at the applicable exchange rate.

 

Questions on Calling Card Applications......................

Q. How long will it take to receive my Global Calling Card?

A. You should receive your Global Calling Card within 4-6 weeks after the receipt if your application.

Q. What happens if I need a Global Calling Card in a rush?

A. Please mark on the application form that you require the Global Calling Card urgently and we should be able to issue your Global Calling card number within days. You do not need to have the Global Calling Card in your possesion to make a call.

Q. How many cards can be linked to my Global One account?

A. You can have up to four Global Calling Cards linked to your Global One Account, which in turn is linked to your credit card.

Q. What happens if my card is lost or stolen?

A. You should report this to Global One customer services via the toll-free number for the country  that you are in or to your nearest Global One office. To avoid  any inconvenience.  A replacement Global Calling Card can be issued immediately.

 

Questions on Global One ......................

Q. What's the significance of the Global One  name?

A. We wanted, first of all, to express the wide range of products and services, of our ability to serve our customers wherever and whenever they want. We also wanted to show the scope of our services, and, equally important, to emphasize that "one call does it all." A single point of contact, anywhere in the world, for an entire world of communications. We included the logos of the shareholder companies to point out the very impressive foundation on which the new company rests.

Q. How is Global One  organized worldwide and in local markets?

A. Global One  seeks to have local representation in countries where its customers have operations. Corporate headquarters are in Brussels, Belgium, there are three major regional headquarters in Brussels, Reston Virginia in Hong Kong.  In addition we have opened a regional office in South Africa and local offices in over 45 countries around the world.

Q. How can Global One  provide high-quality service and support anywhere in the world?

A. The essence of Global One  is to provide the customer with the highest quality support independent of where the service contract is actually signed. The Joint Venture has defined common processes for itself and the shareholder companies and trained staff accordingly. We have a revenue allocation system which includes incentive programs for every country asked to support a global account.

Q. What is your strategy for future growth?

A. France Telecom, Deutsche Telekom and Sprint share a vision that the future of the telecoms industry rests with the formation of GLOBAL carriers. Global One draws on the experience, innovative resources and commitment of the shareholder companies. It is represented in the most important markets and has the ability to offer seamless sales and service anywhere in the world. Other key factors include branding, efficient network operations and access to capital -- all of which Global One has. Our strategy, then, is to combine the experience, innovative resources and commitment of the shareholder companies to form a new company/enterprise which offers new products and services to customers around the world.

 

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