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 TERMS AND CONDITIONS
 


Modification and Suspension Rights

  1. South African Airways and the Voyager partners reserve the right to modify or suspend the Voyager programme, or any aspect of it, with 30 days notice and/or to cancel the programme in its entirety with six months' notice to active members.
  2. Members with no programme activity within the preceding 12 months will not receive any information concerning those modifications in the Voyager programme. This right includes, but is not limited to:
    1. Changes in the miles accumulation
    2. Changes in the partner affiliated companies
    3. Rules for use of programme Awards
    4. Mileage Award levels
    5. Capacity control for the use of Awards
    6. Blackout periods
    7. Features of promotional interest.
  3. Cities served, flight schedules and itineraries may be changed or cancelled at any time at the discretion of South African Airways and its programme partners, with or without notice.
    1. This also means that, regardless of your level of activity in the Voyager programme, your ability to accumulate miles or reach Awards can be terminated.
  4. South African Airways travel Certificates and/or Voyager tickets that are determined by South African Airways to have been bought, sold or bartered will be cancelled and will not be honoured.
    1. Such Certificates/tickets may be confiscated by South African Airways and the traveller will be liable for payment of travel on a full-fare basis.
    2. Individuals selling or bartering Voyager Awards may be liable for damages and litigation costs and their participation in the Voyager programme may be terminated.
    3. Some Award travel is subject to capacity controls and blackout dates. Seats for Award travel may not be available on all flights.

Eligibility, Disqualification & Suspension of Members

  1. The programme is available to individual travellers using published individual adult fares.
    1. Your Voyager account will be established under your name, and only you may accrue miles in your account.
    2. Corporations and other entities may not be enrolled as participants.
    3. Miles earned may not be transferred from one Voyager participant to another or between accounts, nor may you earn miles from more than one frequent flyer programme for the same flight.
    4. Pets and/or blocked-off seats are ineligible to accumulate miles.
  2. Name and address changes must be submitted to your nearest Voyager Service Centre in writing. Such notifications must be signed and dated, and include your Voyager membership number.
    1. In the case of name changes, a copy of legal documentation such as a marriage licence, ID or similar documents showing your name of use must be submitted. For your protection, fax and telephone requests for name and address changes will not be accepted.
  3. The following tickets are not eligible for earning miles:
    1. Travel industry reduced rates or passes
    2. Any other free tickets, tickets with unpublished fares or charter tickets, including Voyager Award tickets.
  4. South African Airways and all participating partners in this programme reserve the right to exclude certain fares, rates and/or programmes, from earning miles.
  5. Voyager participation is subject to local government approval.
  6. South African Airways reserve the right to disqualify persons from further participation in the Voyager programme, to cancel all previously accumulated miles and to seek compensation for Awards utilised if, in South African Airways' sole judgment, such persons have violated any of the rules governing this programme. This includes the fraudulent acquisition of mileage credit or programme Awards or abuse of programme Award Benefits.

Mileage Credit

  1. You will receive a Mileage Summary reflecting the miles you've accrued every other month, provided your account shows activity during this period.
  2. All mileage earned in the Voyager programme is valid for a minimum of three (3) calendar years after the year in which it was earned. Thus, for example, mileage earned any time during 1998 will be valid to December 31, 2001.
  3. The estimated time for miles to be credited to your account is 15 days from the day of your flight with South African Airways, and up to 45 days from the day of your hotel stay or car rental, or if your flight was at an international point not staffed by South African Airways, or with a programme airline partner.
  4. In the event that miles for your activity are not reflected in your mileage summary, please send a letter to the Voyager Service Centre in your area, asking for your respective credit.
    1. A legible copy of your flight ticket, your original boarding pass and a copy of any of the hotel documents and/or car rental contracts involved must be enclosed with your letter. Altered documents are not accepted.
    2. Do not forget to include your name, address, telephone number and Voyager membership number.
  5. If you forget to request mileage credit for South African Airways flights and partner services, write to the Voyager Service Centre in your area, within 90 days of the activity, including your original boarding pass and a copy of your airline ticket/hotel documents/car rental contract.
  6. Any activity prior to the 90 days cut off period will not be considered for credit.

South African Airways and Voyager Airline Partners

  1. Mileage accumulation is based on flown miles as established by South African Airways and the Voyager programme partners. On airlines other than Ansett Australia, British Midland and Lufthansa, Voyager miles may be earned by accumulating a minimum of 500 miles or actual flight miles, whichever is the greater. However, on heavily discounted fares on South African Airways, South African Express Airways and South African Airlink ('T' and 'V' on international flights and 'H' and 'L' on domestic flights), mileage accumulation is based on 50% of the actual miles flown, with a minimum of 250 miles.
    1. Ansett Australia has no minimum mileage.
    2. British Midland awards a flat 500 and 250 Voyager miles respectively for UK Domestic travel, and 750 and 250 Voyager miles respectively for travel between Europe/UK and Mediterranean Europe/UK.
    3. Lufthansa awards 100% of actual miles flown on flights between Germany and South Africa. On all other routes the award is 100% for First and Business Class travel and 75% for Economy Class. >Miles will only be earned in the following classes:
      • First Class - 'F'
      • Business Class - 'C' and 'D'
      • Economy Class - 'H' , 'B' , 'L' , 'G' , 'Y' and 'T'
  2. You may earn credit for miles on flight number segments of your itinerary when travelling on a ticket purchased at any individual, adult published fare. A flown segment means any flight which requires a separate ticket coupon.
  3. On direct through-flights that make one or more stops (but have the same flight number), miles will be credited for the non-stop point of departure to destination.
  4. >Miles can be accumulated only once per flight, regardless of the number of seats purchased, and you must actually fly as a passenger to receive credit.
    1. You can receive up to a maximum of 300% of the base miles per flight segment, including actual miles of the route and any applicable bonus.
  5. To make sure you receive mileage credit on all your flights - and that your Voyager membership number becomes a part of your record - you must give this membership number to the South African Airways reservation agent, or your travel agent, when you book your tickets. It is also good practice to confirm your number when collecting your tickets and on check-in at the airport.
  6. Where another airline handles South African Airways, be sure to advise the reservation agent and the airport counter agent of your membership number when you check in.
  7. Only Base miles earned on South African Airways, South African Express Airways and South African Airlink determine your membership Tier.
  8. You will earn the following Class bonuses when travelling on South African Airways and on airline programme partners, other than British Midland.
    1. 50% when flying on a published First Class fare
    2. 25% when you fly on a published Business Class fare.
  9. These bonuses are not accumulated when you are travelling on an upgrade as an Award, a free ticket on First 'F' or Business 'J' Class.
  10. You'll be given mileage credit for cancelled South African Airways flights, provided you already have your flight ticket and the flight is cancelled the day of departure, except when the cancellation is for any circumstance beyond the control of South African Airways, including but not limited to: weather, earthquake, fire, labour stoppages/strikes, civil unrest, closed airport.
    1. If you are transferred to another South African Airways flight you will be given only the corresponding mileage of the new flight.
    2. In the event of being involuntarily transferred to another airline not affiliated with Voyager you can request the corresponding miles of the original South African Airways flight, provided the cancellation was due to condition within the control of South African Airways including mechanical, crew and similar situations. In this circumstance, send to your nearest Voyager Service Centre a brief description of the incident, with a copy of your passenger receipts and the original boarding pass of your flight. Voyager Base miles will still be earned.
  11. Frequent flyer numbers may not be changed at the check-in counter. Your nearest Voyager Service Centre must be approached to arrange this.
  12. The following classes are not eligible for mileage credit on American Airlines and American Eagle:
    • 'D' , 'U' , 'T' - Free award travel
    • 'E' - Employee travel
    • 'Q' - Transatlantic - Europe point of sale consolidator
    • 'L' - Transatlantic - US point of sale consolidator, all 'L' fares, air miles and industry reduced rates or passes
    • 'O' Consolidator - US point of sale
    1. American Airlines shall not:
      1. Credit miles for cancelled American flights
      2. Permit Voyager members access to Admiral club lounges if they are not travelling in First or Business Class.
  13. Code-Share Flights
    1. When a Voyager partner airline is code-sharing with another airline, Voyager members will only accrue >miles if the partner airline is the operating carrier and they are booked on the operating carrier's flight number.
      Example: American Airlines code-share with Canadian Airlines, Canadian Airlines is the operating carrier, no miles earned from American Airlines.
    2. When two Voyager partner airlines are code-sharing, Voyager members will only accrue miles from the operating carrier if they are booked on the operating carrier's ticket number.
      Example: THAI code-share with Lufthansa, Lufthansa is the operating carrier, no miles will be accrue from Thai. If the member is booked on the Lufthansa flight number miles will be earned.
    3. Where South African Airways is code-sharing with a partner airline, Voyager members will accrue miles regardless of who the operating carrier is or what flight number they are booked on.
    4. South African Airways code-share with American Airlines.
      Voyager members will accrue South African Airways base miles towards their next tier level on code-share flights within the USA on the SA7000 series flight numbers. The following destinations are included in this code-share service: Between Miami and - Boston; Chicago; Dallas/Fort Worth; Houston; Los Angeles; New York/Newark; New York/Kennedy; New York/La Guardia; Orlando; Philadelphia; San Francisco; Washington/National. Between New York/Kennedy and - Boston; Dallas/Fort Worth; Los Angeles; Miami; Philadelphia; San Francisco; Washington.
    5. South African Airways code-share with Lufthansa.
      Voyager members will accrue South African Airways base miles towards their next tier if they are booked on the SA7000 series flights. If booked on the LH6000 series flights Voyager members will earn miles from Lufthansa. Remember that these miles from Lufthansa will not contribute to your tier level status.
    6. Ansett Australia code-share with Air New Zealand.
      Voyager members will be able to accrue miles from Ansett Australia when they code-share with Air New Zealand on the following flight: AN8000-8899
    7. No Award travel is allowed on any code-share flights.

    Hotels, Car Rentals and Cruise Lines

    1. To earn programme miles when using these services, remember to inform the hotel or car rental representative that you are a Voyager member, and be sure they enter it into their system.
    2. >Miles can be accrued by staying at a Voyager hotel partner or by renting a car from a Voyager car rental partner at participating locations as determined by the individual partner.
      1. Voyager members may stay at the hotel, or rent a car, and mileage will not be provided for additional rooms or cars paid for at the same time.
      2. Mileage will be accrued based on one room stay or one car rental, notwithstanding the number of Voyager members using the room or the car.
      3. Consecutive days of hotel stay or car rental at the same location will be considered as one individual transaction for the purposes of the programme.
    3. Rates eligible for mileage credit are determined by the individual car rental and hotel partners.
    4. For your own protection, please keep your travel documents until the corresponding credit of miles is shown on your Voyager Mileage Summary.
    5. Reservations for Cunard Cruise lines must be made through Britannia Cruise & Travel in Johannesburg at the South African quoted Rand rate.
      1. If two Voyager members share a cabin, both members will qualify for miles as quoted on page 30, however the third and fourth Voyager members sharing a cabin will not qualify for miles.
      2. >Miles are earned per cabin night.

    Financial Services

    1. You will earn one mileage credit for each R5 charged on any Voyager Diners Club card or Nedbank MasterCard or Visa card that is linked to your Voyager account. However, this excludes cash advances, traveller's cheques, administration and service fees, any purchase made in a casino, electronic transfers and insurance premiums.
    2. By purchasing Thomas Cook MasterCard traveller's cheques from Rennies Foreign Exchange in South Africa, you will earn one Voyager mile for every R50 worth you purchase.

    Telecommunications

    1. Mobile Telephone Networks (MTN) If outgoing call time is less than 200 minutes in a month, 1 mile for every 2 minutes is earned. If outgoing call time is 200 minutes or more in a month, 1 mile for every minute is earned retrospectively.
      1. Prime time, Business Time and Companion - 1000 miles connection Bonus.
      2. Pulse - 1000 miles connection Bonus and if outgoing calls in a particular month exceed 200 minutes, 100 Bonus miles are earned in that month.
      3. Performer - 2000 miles connection Bonus and if outgoing calls in a particular month exceed 500 minutes, 250 Bonus miles are earned in that month.
      4. Pinnacle - 3000 miles connecting Bonus and if outgoing calls in a particular month exceed 1000 minutes, 500 Bonus miles are earned in that month.
      5. Contact MTN tollfree on 0800 111 007 to have your MTN and Voyager accounts linked.
      6. Keep invoices until miles reflect on your mileage summary. Miles earned for a call in a particular month will be awarded to the Voyager member in the following month.
      7. Only one cell phone number may be linked to a Voyager number.

      Note:

      • If a current MTN subscriber who already benefits from Voyager miles and has already received the 2000 Bonus miles, migrates to one of the new MTN brands, they will still benefit from the brand joining Bonus miles related to the brand chosen.
      • New subscribers joining one of the MTN brands will only be awarded the brand joining Bonus miles.
      • New subscribers on - Business Time and Prime Time and Prime Time - will only be awarded 1000 joining Bonus miles if they request the link up.

      RULES:
      No miles will be awarded to subscribers whose accounts are in arrears.
      No miles will be awarded to staff of MTN or MTN distribution outlets.
      >Miles earned for cell phone calls in a particular month will only be awarded to an individual in the following month.
      Only one cell phone number may be linked to one Voyager number.
      MTN will not be held responsible for miles not credited due to the subscriber providing MTN with incorrect information.
      The joining Bonus miles for Companion, Pulse, Performer and Pinnacle will only be awarded once and no additional joining Bonus miles will be awarded to subscribers who over a period of time subscribe to more than one of the above mentioned packages.

    2. Global One awards Voyager members 5 Base miles for every on US Dollar spent and 1 000 Bonus miles when the member's first call is billed.

    Awards

    1. You will receive an Award Request Form with each Mileage Summary. Use this form when requesting an Award.
    2. All Voyager Awards will be issued on Voyager Certificates that may be exchanged for a confirmed round-trip flight or an upgrade ticket or a special event or activity. Also on discounted accommodation and car rental Awards.
    3. Award Certificates are valid for one year after issuance.
    4. In South Africa airline Award tickets may be issued by your travel agent or any South African Airways ticketing office. Elsewhere Award tickets are issued only at South African Airways ticketing offices.
    5. All flight Awards are for round trip or open jaw (return is from a different city than the initial outbound destination - e.g. if you fly Johannesburg to London, use ground transportation to Paris and return from Paris to Johannesburg by air).
      1. You may choose to travel on a one-way basis, but mileage for the return portion will be forfeited.
    6. Terms and conditions of the Award usage are included with each Certificate.
      1. South African Airways is the sole authority with respect to the redemption of a programmer Certificate and/or issuance of a programme Award.
      2. Voyager Certificates and Award tickets are not redeemable for cash.
    7. To request an Award you must have enough miles in your account. The Award must be requested in accordance with the current chart of Awards at the time of the request.
    8. Upgrade Award tickets are available only through South African Airways offices and travel agents within South Africa with access to the Galileo Central Reservation computer system.
      1. They may be used in conjunction with most South African Airways' individual adult published fares. The partner airline will determine the fare that must be purchased in conjunction with an upgrade Award.
      2. Notwithstanding the class of upgrade, you must adhere to all restrictions of the original fare purchased.
      3. If you wish to upgrade an Award ticket, you may pay in the difference. However, if you've upgraded with miles on a full Economy Class ticket to Business Class, you cannot upgrade further to First Class - neither with miles nor cash.
      4. The original flight must be booked in lower class and the Voyager Service Center will upgrade.
    9. Companion ticket Awards are available only form South African Airways offices.
      1. Companion tickets are subject to the same restrictions and fare of the paid ticket.
      2. Passengers must travel together on the same dates and flights, and in the same class of service, on both the forward and return flight.
      3. Only one Companion Award may be used in conjunction with a Voyager member paying a published fare.
      4. Companion Awards may be used only in conjunction with full-fare tickets and excursion fares. (Special excursion fares may not be used).

    Award Certificates

    1. You may request Certificates for yourself or any person you designate, but the Awards may not be sold, bought or bartered. Any Awards or tickets determined to have been obtained in this manner will be deemed void and the passenger will be given the option of purchasing a ticket for the reserved flight(s).
    2. Voyager Awards are non-transferable and, once ticketed for a flight, the passenger may be asked for personal identification.
    3. Certificates may be used by the member or designated passenger or any one in the member's immediate family. (Proof of relationship may be requested if the surnames are different.)
      1. For security purposes, all Award Certificates will be mailed directly to the Voyager member at the address shown in our membership files. The member may then forward it to the designated passenger.

    Awards Delivery Time

    1. Should Award Certificates be mailed, allow at least two to three weeks for delivery, depending on the postal system. Unless you intend to request expedited handling at additional cost (see below), be sure to allow sufficient time to obtain your Certificate and tickets before your anticipated travel date. Requests for Certificate delivery within three weeks by normal mail is at your own risk.
    2. If it will be collected from an Award issuing Voyager Service Centre or if a courier service is used, we need a minimum of 5 working days to process the request.
      1. Requests for overnight service must be received by your nearest Voyager Service Centre by no later than 10h00, Monday to Friday.
      2. Same-day service is available only if the Award ticket is for use by you or a member of your immediate family and your request is received before 09h00. (If the surname is different, proof of relationship may be requested).

    Change of Awards and Redeposit

    1. Once Award tickets have been issued, they are non-transferable. However, Certificates and tickets may be redeposited in your account under the following conditions:
      1. All Certificates and/or tickets included in the Award must be returned unused to any Voyager Service Centre, prior to their expiry date.
      2. Your request must be in writing and must include a payment of R75 (or its equivalent in other currencies) to cover the expediting charges. Payment may be by cheque or credit card. If by credit card, be sure to supply your credit card number, issuing bank name or company (Diners Club for example), date of expiry, name as it appears on card, and your signature.
    2. To change an Award ticket, you must send it to your nearest Voyager Service Centre. A processing charge of R75 (or equivalent in other currencies) will be levied for any change of route, Award zone, or passenger name.
      1. Award tickets cannot be changed or endorsed by another carrier. They have to be withdrawn and reissued, after you've received a new Award Certificate with updated details.
    3. If a member requests a Certificate that exceeds the expiry of the Voyager >miles, these miles will not be redeposited, and are thus considered null and void.

    Lost, Stolen or Destroyed Award Certificates & Tickets

    1. >Award Certificates will not be replaced or credited.
    2. Tickets will be replaced upon completion of an indemnity form by a South African Airways office.

    Withdrawing Mileage for Awards

    1. When South African Airways receives a request to issue an >Award Certificate, the balance in your Voyager account will be reduced by the corresponding miles of the Award as indicated on the Award chart.

    Award Travel Conditions

    1. Only one Voyager Certificate/Award may be used per passenger, per flight. Voyager Awards cannot be combined.
    2. Voyager Awards may not be combined or used with any other discount or promotion. For example, you cannot combine a free ticket with a First Class Voyager upgrade Certificate.
    3. All air travel Awards must be on flights operated by the airline specified in the chart of Awards and on your >Award Certificates.
    4. In the event of flight cancellation:
      1. Passengers travelling with Voyager free or discount Awards will be transferred to the next available flight of the Voyager airline partner specified on the ticket.
      2. Passengers travelling with a Voyager upgrade Award may travel on another airline in the class of service actually purchased and indicated on the ticket. You may then submit documentation of the circumstances and request mileage credit for that portion of the unused upgrade Award.
    5. Mileage Keeper and all partner Awards may be subject to capacity control and/or blackout periods and are subject to change without prior notice.
    6. Seats for Awards may not be available on all flights, and may only be booked in certain classes.
    7. Award travel is subject to government approval.
    8. Award travel reservations and tickets:
      1. When calling South African Airways to make reservations using a Voyager Award, please have the Award code at hand. You must notify the reservation agent that you are using a Voyager Award. Failure to do so will result in cancellation of your reservation, denial of ticket issuance and/or acceptance or carriage on a later flight.
      2. Award tickets are valid for one year from the date of issue between the two cities served, as defined in the Award chart, using the most direct route. Domestic (South Africa) tickets may be for a one-way, return-trip or open jaw (return form a different city than your outbound destination).
      3. On Regional (Africa and Indian Ocean Islands) and International (outside the African continent and Indian Ocean Islands) tickets, one en route stopover along the direct routing is permitted in addition to the point of turnaround.
    9. All applicable fees and taxes are the responsibility of the passenger.

    Postal responsibility

    1. South African Airways cannot be held responsible for postal delays or for items lost or damaged in the post.

    Programme Participants

    1. You acknowledge that South African Airways has contractual arrangements with participants in the Voyager Programme but that it is a all times within the entire discretion of South African Airways whether and in what manner it enforces any of its rights in terms of those contractual arrangements which may at any time be changed by agreement between South African Airways and the participant. Your have no rights against South African Airways if a participant in any manner breaches its contractual obligations to South African Airways or refuses to grant you any mileage, other benefit or Award. South African Airways will only credit you with mileage or furnish you with any benefit or Award if the participant in the prgramme acknowledges that such mileage, benefit or Award is due to you and pays to South African Airways any amount which may be due to South African Airways for such mileage, benefit or Award.

    Conditions of Travel

    1. Travel on South African Airways and on Voyager airline partners will be subject to the appropriate carrier's filed tariffs and standard contract of carriage.
    2. South African Airways is not responsible for the failure of Voyager partners to provide services as indicated.
    3. Silver, Gold and Platinum members will not be allowed any additional luggage when travelling on ID (Industry Discount) or on AD (Agency Discount) tickets.

    Conflicts and Ambiguities

    1. If there is any conflict between these terms and any other terms, rules or regulations of the Voyager Programme or any Awards thereunder or if there is any ambiguity, inconsistency or omission, such conflict, ambiguity, inconsistency or omission shall be referred to Senior Manager Relationship Marketing whose decision on any matter referred to him/her shall be final and binding on you.

    Exclusion of Liability

    1. South African Airways will not be responsible to you or any person to whom you instruct South African Airways to issue an >Award Certificate or a ticket for any indirect consequential or special damages howsoever caused and whether arising form any act or omission of South African Airways or any third party for whom South African Airways is vicariously responsible and whether arising in contract or in delict.

    Limitation of Liability

    1. Any claim you or the holder of any >Award Certificate or ticket issued pursuant to such Award Certificate may have against South African Airways:
      1. May only be brought in the Supreme Court of South Africa, Witwatersrand Local Division, to the jurisdiction of which you consent; and
      2. Shall be the lesser of the actual loss suffered or R500, which may be discharged by South African Airways in its discretion by the Award of accrual miles equivalent to the amount awarded on the one is equivalent to US$.014 cents.

    No representatives

    1. You may not rely on any representation or term express, tacit or implied which allegedly induced you to enter into this agreement, unless the representation is recorded in this agreement or in writing and signed by or on behalf of South African Airways.

    Variation, Cancellation and Waiver

    1. No contract varying, adding to, deleting from or cancelling this agreement, and no waiver of any right under this agreement, shall be effective unless reduced to writing and signed by or on behalf of South African Airways.

    Cession

    1. You may not cede your rights nor delegate your obligations at any time save to the extent expressly set out in these terms.

    Applicable Law

    1. This agreement shall be interpreted and implemented in accordance with the law of the Republic of South Africa.

     

     

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